Refund policy

RETURN AND REFUND POLICY

Last updated: August 2, 2026

Overview At My BFF Closet Co., we want you to love what you ordered! Because we work with dropshipping suppliers, please read our return policy carefully before purchasing.

All Sales Are Final — With Exceptions Due to the nature of our dropshipping model, we generally do not accept returns or exchanges. However, we will gladly assist you in the following situations:

• Damaged or defective items — If your item arrives damaged or defective, contact us within 3 days of delivery with photos and we will resolve it promptly.
• Wrong item received — If you received the wrong item, contact us within 3 days and we'll make it right.
• Item never arrived — If your order hasn't arrived within the estimated timeframe, contact us and we'll investigate with our supplier.

Non-Returnable Items We do not accept returns for:

• Change of mind or incorrect size ordered
• Items marked as final sale
• Items without original tags or packaging

How to Request a Refund Email us at admin.mybffcloset@gmail.com with:

1. Your order number
2. A description of the issue
3. Photos of the item (if damaged or incorrect)

We will respond within 2–3 business days.

Refund Processing Approved refunds are issued to your original payment method within 5–10 business days.

Exchanges We do not offer direct exchanges at this time. If you need a different size or color, please place a new orde